Uh oh!  So sorry something went wrong. Please email support@robotturtles.com with the following:

  • The Amazon Transaction ID.  Look for an email from noreply@amazon.com with a subject line like "Your payment has succeeded".  It will have something like:
    Transaction ID: 1887734AA5VOLA3TEM1JPFUEISOEKDE7PFT
  • The email address you use for your Kickstarter account
  • A description of the circumstances

What I can do depends on the circumstances, but I'll get back to you as soon as possible.  Whatever the reason, I'm so sorry for the inconvenience!